FAQ Frequently Asked Questions
ORDERS
Do I need to be registered to buy on this website?
No, you just need to insert an e-mail address. You can access as a guest, without registering.
We recommend to create and account in order to do all the operations you need on our website: you’ll be able to upload your favourite items on your wishlist, to fastly move to orders, to do orders with multiple shipping addresses, view and track your orders on your account and much more.
You can create your account here: register .
I forgot my password.
If you forgot you password you can get it back by clicking on “Forgot your password?” on the login page, you’ll receive an e-mail with the instructions you need to recover it.
Can I receive updates by e-mail?
If you want to be always updated on new arrivals, new trends, sales and promotions you can sign in our newsletter. You find the registration form down on our homepage.
PRODUCT AVAILABILITY AND QUALITY
The product I chose is no more available.
The availability indicated on the product card isn’t updated in real time, for this reason, in case there were many accesses at the website, the effective availability of single products can vary significantly.
Will my size be available again?
In case the item you chose isn’t available, we’ll notify you by e-mail, you can write your address next to the size you’re looking for. We’ll contact you as soon as the item is available again.
PURCHASING AND PAYMENTS
How can I complete a purchase order?
The process to do an order is very simple, you just have to follow these steps:
- Choose your favourite product, you can even seek on the categories you find in the menu up on the page.
- Select the size and add it to cart.
- Now you can continue your shopping, clicking on “Continue shopping” or proceede with the checkout.
- You can now register an account or continue with the order by entering an e-mail address and your data for shipping, billing and payment method.
- Confirm the payment and we’ll go on with the preparation and the shipping of your order, taking you updated by e-mail.
Which payment methods do you accept?
- Credit card
- Paypal
- Bank transfer
When will my order be charged?
If you chose Paypal or credit card as payment method, the payment takes place when the order has been completed.
Are my data safe?
Your data are safe, we keep them private and confidential, and we’ll share them just with your agreement. You can find al the details on our Privacy Policy .
How can I control my order?
Once you’ve confirmed your order, we’ll send you an e-mail with a link from where you can track you shipping.
What are the delivery times?
All the orders received before 4 p.m. are shipped on the same day and are delivered in 24/48 hours (during working days).
All the orders received after 4 p.m. are shipped on the following working day.r
SHIPPING AND RETURNS
Can I cancel an order I made?
Until the shipping moment you can cancel your order or modify it by phone.
What are the shipping rates?
Shipping costs are calculated by the system after entering the delivery address
Can I return an item?
Yes, you can return an item, in 30 working days from the delivery.
What’s the return’s policy?
The right of return is submitted to these conditions:
- the bought item will have to be intact and returned in the original packaging, complete of all its parts (including packaging and any documentation and additional equipment)
- To limit the damaging to the original packaging we recommend, when it is possible, to insert it in a second package (it’s forbidden to apply labels or adhesive tapes on the product’s original packaging)
Strategia srl will refund the customer the entire amount paid for the product by cancellation of the amount charged to your credit card or by bank transfer or by a Bank transfer.
In this last case, Customer care will promptly provide the bank account.
